Tech-Xclusive Return & Refund Policy
At Tech-Xclusive, your satisfaction matters. If you’re not fully happy with your purchase, we’re here to help.
30-Day Return Window
You have 30 days from the date of delivery to request a return.
Return Eligibility
To qualify, items must be:
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In the same condition you received them
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Unworn, unused, and uninstalled
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With original tags and packaging
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Accompanied by a receipt or proof of purchase
Because we operate through third-party fulfilment partners (dropshipping), returns must be approved before shipping them back.
How to Start a Return
Email us at sales@tech-xclusive.com with:
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Order number
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Item(s) you want to return
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Reason for return
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Supporting photos (if damaged, defective, or incorrect)
If approved, we’ll provide the return address and shipping instructions.
Items returned without authorization will not be accepted.
Return Shipping
Unless the return is due to our error (wrong, damaged, or defective item), customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Orders
Inspect your order upon delivery and contact us immediately if:
We will review the issue and arrange a replacement or refund.
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:
If unsure, email us before purchasing.
Exchanges
To exchange an item, complete the return process first. Once approved and processed, place a new order for the item you want.
European Union Customers
If your order is shipped to the EU, you have the right to cancel or return your purchase within 14 days of delivery—no explanation required. Items must still meet the eligibility criteria above.
Refunds
Once your return is received and inspected, we’ll notify you of approval or denial.
Approved refunds are processed to your original payment method within 10 business days.
Your bank or card provider may require additional time to post the refund.
If 15 business days have passed since approval, contact us at sales@tech-xclusive.com.
